Technical IT Support Engineer (m/w/d)

BOLSINGER Personalberatung is an agency for recruitment of IT professionals in permanent placement at employer. From Munich, we provide recruitment advice and assistance to employer. To candidates we offer exciting positions in companies from various industry and size. 

Our client, a global Marketing Agency with a location in Munich is looking for a fairly junior-level first-line Support Technician with about 5+ years of an IT Support Role with a company. You are within a global technology team, providing technical support to a regional and global user base. You will report to one of a Technology Manager (UK). It is an unlimited permanent working contract with the company on the location in Munich (hybrid, office). Your IT colleagues work on other locations worldwide. English is a MUST!

Technical IT Support Engineer (m/w/d)


  • You do IT support for a regional and global user base
  • You do User onboarding, offboarding and induction
  • You do assistance with user education and adoption of technology
  • You do the management of ticketing service and escalation
  • You build and do issuance of user devices and do hardware, software, and basic network troubleshooting
  • Next to you assist with global technology initiatives and with on-premise infrastructure management


  • Our client wishes at least five years’ experience in an IT Support role
  • Tech Stack: i.e. Opta, Slack, Office 365, Google Drive, MacOS, Windows platform, ZOOM etc.
  • Experience working with cloud technologies
  • Office 365 administration
  • Google Workspace administration
  • Identity and Access Management platform administration
  • Experience with service desk ticketing-based software
  • Experience with endpoint management and security
  • Mac OSX and Windows platform configuration and management (more Windows)
  • Experience working in a global environment is advantageous
  • Development/scripting/coding experience is a bonus but not mandatory
  • You are fluent in English spoken and written and German language is a plus but not mandatory

Personality and attitude

  • Ambitious, Curious and Kind
  • Motivated to do their best work with an entrepreneurial spirit
  • Able to operate autonomously and take accountability.
  • Creative and dynamic personality
  • Enjoys working with people
  • Works well within a team
  • Has a desire to learn and develop knowledge
  • Displays a professional and reliable work ethic
  • Enjoys travel and diversity in all its forms


Unlimited Permanent employment in very modern Company and technology in with global IT team colleagues You will work in the Munich office with onsite 2-3 days/week Minimum – hybridFlat hierarchies, dynamic teams (national and international), close cooperation and creative freedom30 days holidays with 40 hours week Mo-Fr. and so on


Please send your complete application documents (with photo) in electronic form to Iris Bolsinger: I am very happy to provide more information about this position under phone number: +49 (0) 89 8095 6009.

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